FAQ
How can I pay for my order?
We use different payment methods. You'll see them at checkout.
Within what time can I return my order?
You can return or exchange your product/products up to two weeks after the product has been delivered to you.
What right of withdrawal do I have?
The right of withdrawal applies from the day you received your products delivered to your home and two weeks ahead. Refunds are made after the product(s) have arrived at our warehouse. Our ambition is for you to have the money in your account within 3-5 working days. Due to hygiene reasons, we cannot accept opened or used products. Returns must be sent to Homestead Farm, Wolverhampton Road, Gailey, Stafford, ST19 5PL
What are the delivery times?
As short as possible and the ambition is 1-3 working days. Sometimes the load is unusually large and then it can take a few extra days.
How much does shipping cost?
Shipping currently costs £4.99. We offer free delivery for orders over £45.
When will my order arrive?
We process your order as quickly as possible and the normal delivery time is 1-3 days after your purchase has been completed. During high season when unusually many people shop with us, it may take a little longer before your products are packed.
What do I do if I haven't received an order confirmation?
The order confirmation should arrive a few minutes after the purchase has been completed. First check that the order confirmation has not ended up in your junk mail - contact us after that and we will help you. You can reach us fastest at Tylar@homiegutfriendly.uk
Where and how can I collect my package?
The package is delivered to the specified address or to the nearest Postnord service point. Fill in the correct zip code as it controls where your package ends up. In the delivery email there is a package number that enables tracking of the package at postnord.se. As soon as the package arrives at the service point, you will receive an SMS notification, which you need together with valid identification when collecting. You can also use your package number to redeem your order. It is necessary that the name on the order matches the name on your ID in order for your package to be picked up.
What do I do if my package is damaged?
If your package and/or contents are damaged when you pick it up, you must report it directly to the service point. Please take a picture of the damage on the spot and report it directly to our customer service.
How do I know that you have received my return?
As soon as we have received and processed your return, we will send you a response email with additional information about exchange/refund. When you submit your return to your agent, you will receive a receipt with a parcel number. Always remember to save it to be able to track the return through your parcel number. Returns must be sent to Homestead Farm, Wolverhampton Road, Gailey, Stafford ST19 5PL.
What do I do if my package is damaged?
If your package and/or contents are damaged when you pick it up, you must report it directly to the service point. Please take a picture of the damage on the spot and report it directly to our customer service.